Ithaca Auto Service

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Reviews about Ithaca Auto Service

• John Carruth
  ★ ★ ☆ ☆ ☆
  When my wife and I first moved in to town, we used Ithaca Auto Service for our inspections and oil changes. a few months ago my wife's car needed a major repair and they were able to fit her in quickly, preformed quality work, and were quite flexible.
  
  These past experiences are why I'm not giving them just 1 star.
  
  In my last interaction with Ithaca Auto, I was inquiring about the "Free Birthday Oil Change" promotion. The receptionist said that the maintenance had to occur exactly on my birthday. When I asked, what if my birthday is on a Saturday when they are closed, she sharply said that they would not honor it and ended the call.
  
  we have had other similar interactions in the last couple of months where the Ithaca Auto treats us like a stereotypical car shop where their word is final and I would have better luck arguing with a post.
  
  I understand that a businesses needs policies and limitations, but they also need good customer service, and flexibility when their policies arbitrarily deny services and active promotions.
  
  Because of these recent series if events, my wife and I will no longer be bringing our business to Ithaca Auto Service.

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